Staff turnover is often linked to employee disengagement, considered the eighth waste, or “muda”, in lean thinking. This loss of engagement can lead employees down one of two paths:
- Doing the bare minimum (quiet quitting).
- Resigning suddenly (great resignation).
Steve Jobs used to say: “It doesn’t make sense to hire smart people and then tell them what to do. We hire smart people so they can tell us what to do.” This perspective underlines the importance of valuing and involving employees, making them an integral part of the company system.
The key: listening and understanding
Actively listening to employees is essential to attract and retain talent, which, as Reed Hastings points out in “No Rules Rules”, is fundamental to boosting the overall performance of the company.
The Inproov method: empowerment and decentralisation
The Inproov method is based on empowering people by decentralising power. This approach leads to results that are not just proportional but exponential. Indeed, having a clear vision of the company and understanding both its current situation and its future potential is essential.
The Netflix method, for example, has turned employees into true “choice architects”, personally responsible for shaping the context in which decisions are made.
In conclusion, to reduce turnover it is essential to value employees, creating an environment that attracts the right people to the company. Inproov supports companies on this journey of transformation.
